In an effort to comply with the Governor’s directive of social distancing due to our Nation’s pandemic regarding COVID-19, City Hall & Franklin Municipal Utilities (FMU) will be closed to the public beginning Tuesday, March 17.  This public closure will remain in effect until the Governor releases the social distancing restrictions across the state.  Please note that City Personnel will continue to report to work and will work very hard to remotely meet the needs of every one of our customers

All Credit Card/Merchant Transaction Fees will be covered by the City and waived for the customer for all remote payments made during this time

Welcome to Franklin Municipal Utilities (FMU) online payment system.

FMU invites you to register for an easy, convenient and secure login to view and pay your bill, access account histories, and sign up for “E-Billing.”

If you have used this payment option prior to December 1, 2017, please note that you will have to re-register with this site to activate your new utility on-line account.

To register, please click within Registration Options on “click here” to register your account. You must use the last name or business name as it appears on your utility account, the house/building number, and the account number, which can be found in the upper right-hand corner of your bill. Please enter a valid e-mail address and create a username and password that you will use each time you log in.

If you have any questions or problems, please contact us at 270-586-4497 or e-mail the Utility Billing Supervisor, Jennifer Knight, at [email protected]

Hours: We are open Monday through Friday, excluding holidays, from 8:00 am to 4:00 pm. 

We will be happy to assist you and we hope you enjoy the convenience this online service provides.


Email address


Remember Me

Forgot Password?
First time user? Register Now
Save payment info for future use.

Quick Payment
Make a payment without registering.

Need Help? Contact us.

Visa Visa Discover E-Check